The Home Uniques Policy’s:
Please read PRIOR to purchase…Our policy’s are important and will be strictly adhered to!
We operate on the assumption that people buy antiques and vintage items for their beauty, charm and nostalgia, or for their collectible value. As a general rule we never expect or imply that our antiques or vintage items are as good as new. However, we do our very best to present our items to customers in the best condition we feel is possible, without sacrificing their original value or beauty.
We try to keep our prices as reasonable as possible and prices on our website are non~negotiable. We do NOT offer wholesale pricing. After order has been placed there is NO CANCELLATIONS due to buyer’s remorse or any other reason.
We accept the following forms of payments: PayPal, all major credit cards, money orders & checks. You can mail payment directly to us at: The Home Unique; 1750 E Los Angeles Ave. #E, Simi Valley CA 93065. All payments must be made in US Dollars. After your check has cleared, we will ship your order immediately! If you would prefer to pay by credit card without going through PayPal, please contact us at (805) 584-3030 during normal business hours (Pacific standard time) so that we can process payment over the phone. There will be a 20% restocking fee on any and all credit card reversals! Purchase with confidence, you are secure with us… We are VERIFIED MERCHANTS to accept direct credit card payments both on line and over the phone. Our online ordering system is secured by SSL Encryption for the highest level of Internet Security. If you live in the area, we always welcome cash if you choose to stop by The Home Unique and utilize that method of payment.
We are required to charge 7.50% sales tax on all orders placed by CA residents unless you hold a valid California resale number. Please fax (805) 584-3875 or email by clicking here to send us a copy of your resale certificate. All resale numbers are verified through the California Board of equalization.
We offer layaway on purchases that total over $50.00 in merchandise with 1/4 down and balance within 30 days. Layaway is a legal and binding contract. Layaway deposits are NON~REFUNDABLE, and deposit will be forfeited if payments are not made by due date unless prior arrangements are made.
We do combined shipping whenever possible. We will refund any excess charges to your original method of payment once the boxes ready to ship. Small items will be shipped within 3 business days after receipt of payment (holidays may delay shipping). Buyer is responsible for all shipping and insurance charges on items not eligible for free shipping. The shipping rates is disclosed on each item. Quoted shipping rates are for delivery within the continental United States only. The buyer is responsible to make arrangements for shipping large items such as furniture that will require crating. We use United States Postal Service, FedEx ground or UPS depending on the size and weight of item (whichever is the least). We also welcome in store pick up at no additional charge or we can deliver locally (within a 30 mile radius) for a minimal fee (stairs will incur additional fees). Please contact us for pick up arrangements or for any applicable delivery fees.
Please note that our merchandise is antique, custom made or vintage and is not in new or unused condition. Items are offered to you in “as found” condition. Some pieces may have flaws or in perfections which only add to the time-warn charm and character of the peace. We do our best to disclose any imperfections or repairs in detail that would effect value but cannot disclose every minor imperfection or color variation. Therefore, “ALL SALES ARE FINAL”…Absolutely NO RETURNS on purchases online or in store! Unfortunately we are unable to give you store credit, a refund, or an exchange. Please note there are no exceptions to this policy. Please READ DESCRIPTIONS and LOOK OVER PHOTOS CAREFULLY. The buyer can call the store or contact us by email if they have any questions regarding condition or want additional photos before purchasing. We make every effort to describe all merchandise as accurately as possible but be aware that some furniture repairs and restorations are considered normal in the antiques business.
We strive to package our items as securely as possible for safe arrival. Please check packages immediately upon arrival, and report any damages to us. If the item is damaged during shipping, it is the buyer’s responsibility to contact the shipper to resolve the matter. Photographing damaged packages is always helpful. Seller will provide the necessary paperwork to help buyer with the damage claim.
If you have any questions, to email “The Home Unique” click here, or you can call us at our store at (805) 584-3030 (Pacific standard time). Please leave a message if you call after normal store business hours and we will return your call.
Thank you for taking the time reading our policy page and having an interest in our website. We have a true passion for what we do and hope that you see this reflected in both our work and our product selection.
Everyone of our customers is very important to us. We look forward to doing business with you! Don’t forget to sign up for our Newsletter to learn about our newest items, sales and upcoming events!
Owner of The Home Unique